Privacy Policy

At 300bet, we take your privacy seriously. This Privacy Policy ("Policy") describes how 300bet ("we", "us", "our") collects, uses, stores, shares, and protects personal information provided by users ("you", "your", "the Player") when accessing or using the 300bet platform at https://300bet.onl and all associated services (collectively, "the Services").

By registering an account with 300bet, depositing funds, placing bets, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please do not use the Services.

This Policy is written in English and is governed by applicable data protection principles. It applies to all players accessing the platform from Bangladesh and any other permitted jurisdiction. In the event of any conflict between this Policy and any promotional or campaign-specific privacy notice, this Policy shall take precedence unless that notice explicitly states otherwise.

300bet reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered players by email or via an on-platform notification. Continued use of the Services after any such update constitutes acceptance of the revised Policy. We recommend reviewing this page periodically.

When you use the 300bet platform, we may collect the following categories of personal information:

1.1 Registration Data

When you create a 300bet account, we collect your full legal name, date of birth, email address, phone number, and a chosen username and password. This information is required to establish and manage your account.

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering obligations and to verify your eligibility (including the 21+ age requirement), we may request copies of government-issued identification such as your National Identity Card (NID), proof of address documents, and confirmation of your payment method ownership.

1.3 Financial and Transaction Data

We record details of all deposits, withdrawals, bonuses, and bets placed on your account. This includes transaction amounts in Bangladeshi Taka (BDT), payment method types (e.g., bKash, Nagad), transaction timestamps, and transaction reference numbers. Full payment credential data is handled by our payment processing partners and is not stored on 300bet servers.

1.4 Usage and Behavioural Data

We automatically collect information about how you interact with the platform, including pages visited, games played, session duration, bet history, device type, operating system, browser type, and referring URL. This data helps us improve platform performance and personalise your experience.

1.5 Technical and Device Data

We collect your IP address, device identifier, and browser fingerprint for security purposes, fraud prevention, and geographic compliance checks. This data helps us detect suspicious login activity and enforce responsible gaming restrictions.

1.6 Communications Data

If you contact our support team at [email protected], we retain records of the correspondence including your query and our response. This helps us maintain service quality and resolve disputes.

300bet uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile.
• Service delivery: To process deposits and withdrawals, calculate and credit bonuses, settle bets, and provide access to all games and features on the platform.
• Security and fraud prevention: To detect and prevent unauthorised access, bonus abuse, match-fixing, money laundering, and other prohibited activities.
• Legal and regulatory compliance: To fulfil identity verification obligations, respond to lawful requests from authorities, and maintain records required by applicable law.
• Responsible gaming: To monitor for signs of problem gambling and to enforce self-exclusion or account restrictions you have requested.
• Platform improvement: To analyse usage patterns, fix technical issues, and develop new features that better serve Bangladesh-based players.
• Customer support: To respond to your enquiries and resolve account-related issues efficiently.
• Marketing communications: With your consent, to send promotional emails or notifications about relevant bonuses, seasonal offers (such as BPL season promotions, Eid offers, and Pohela Boishakh campaigns), and platform updates. You may unsubscribe at any time.

We will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent.

300bet processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to perform the contract between you and 300bet — specifically, to operate your account and deliver the betting and gaming services you have signed up for.
• Legal obligation: Certain processing (such as KYC verification and transaction record-keeping) is required to comply with applicable anti-money-laundering laws and other regulatory obligations.
• Legitimate interests: We process usage, device, and behavioural data to detect fraud, maintain platform security, and improve our services. These interests do not override your fundamental privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.

300bet does not sell your personal data. We may share your information with the following categories of recipients only to the extent necessary to deliver the Services:

4.1 Payment Processors

To process deposits and withdrawals, we share necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. These partners process data under their own privacy policies and applicable financial regulations.

4.2 Game Content Providers

The casino and game studio partners that power our platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised or aggregated session data necessary to deliver their game content. These studios do not receive your full personal profile.

4.3 Identity Verification Services

Third-party KYC and identity verification providers may process copies of your identification documents on our behalf in order to verify your eligibility. These providers are bound by strict data processing agreements.

4.4 Legal and Regulatory Authorities

300bet will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or lawful authority. We will notify you of such disclosures where permitted by law.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 300bet's assets, your personal data may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.

300bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The categories of cookies we use include:

• Essential cookies: Strictly necessary to keep you logged in and to maintain your session security. These cannot be disabled without affecting core platform functionality.
• Performance cookies: Collect anonymised data about how players navigate the platform, helping us identify and fix performance issues and improve user experience.
• Functionality cookies: Remember your preferences such as language settings and display options, so you do not need to reconfigure them on each visit.
• Analytics cookies: Used to compile aggregated statistics about platform usage. These may be set by trusted analytics partners and are subject to those partners' privacy policies.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 300bet platform. Your cookie preferences can be updated at any time.

300bet retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by applicable legal and regulatory obligations. Specifically:

• Account data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC documents are retained for the period required by applicable law and then securely destroyed.
• Support communications are retained for up to two (2) years from the date of the last interaction, or longer if the matter is subject to an ongoing dispute or legal proceeding.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of that consent.

When personal data is no longer required, we take reasonable steps to securely delete or anonymise it so that it can no longer be linked to you as an individual.

To exercise any of these rights, please contact our data team at [email protected] with the subject line "Data Rights Request". Please include your registered username and a description of your request. We will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) calendar days.

Please note that certain rights may be limited where we are required to retain data for legal, regulatory, or fraud prevention purposes. We will always explain any such limitations when responding to your request.

The 300bet platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use any part of the Services.

If we become aware that we have collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the platform, please notify us at [email protected] without delay.

We employ age verification measures as part of our KYC process to help ensure that underage individuals cannot access the platform. However, it remains the responsibility of parents and guardians to supervise minors' internet use and to apply appropriate parental control software where relevant.

300bet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Industry-standard SSL/TLS encryption on all data transmissions between your device and our servers.
• Encrypted storage of sensitive account data, including hashed password storage using modern cryptographic algorithms.
• Restricted access controls: only authorised 300bet personnel with a legitimate need have access to personal player data.
• Regular security reviews and vulnerability assessments of the platform infrastructure.
• Fraud detection systems that monitor account activity for signs of unauthorised access or suspicious behaviour.
• Two-factor authentication availability for account login, strongly recommended for all players.

While we take every reasonable precaution to protect your data, no internet-based system can be guaranteed to be 100% secure. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected players as promptly as required by applicable law.

You also have an important role in protecting your account. Please choose a strong, unique password for your 300bet account, do not share it with anyone, and contact us immediately at [email protected] if you suspect unauthorised access.

In order to deliver the Services, some personal data may be processed or stored on servers located outside of Bangladesh. Where such transfers occur, 300bet takes steps to ensure that your data receives an adequate level of protection consistent with this Privacy Policy and applicable data protection standards.

Transfers to our game studio partners — including Pragmatic Play, Evolution Gaming, Spribe, and other providers — are governed by data processing agreements that impose equivalent data protection obligations on those partners. By using the 300bet platform, you consent to such transfers to the extent they are necessary to deliver the Services you have requested.

300bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, applicable laws, or the Services we offer. When we make material changes, we will post the updated Policy on this page with a new effective date, and where appropriate, notify registered players by email or via an on-platform notification.

Your continued use of the 300bet Services following the posting of any revised Policy constitutes your acceptance of the changes. If you do not agree with any revision, you should cease using the Services and may request account closure in accordance with our Terms and Conditions.

We recommend revisiting this page periodically. The effective date at the top of this page indicates when the Policy was last reviewed.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 300bet handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

When submitting a privacy-related enquiry, please use the subject line "Privacy Enquiry" or "Data Rights Request" and include your registered username. We aim to acknowledge all privacy-related correspondence within five (5) business days.

For general account queries, bonus questions, and technical support, the same address applies. Please include sufficient detail to allow us to assist you promptly and accurately.